Common messages

Signing in

Message	What it means	What to do
“Sign-in failed. Check your email and password, confirm your email, then try again. Suspended accounts cannot sign in.”	The email and password did not match, or the email address is not confirmed yet.	Check both, confirm your email from the link Querywright sent, then sign in. Use Forgot password? if needed.
“This confirmation link is invalid or expired. Try the latest email link, or sign in if you already confirmed.”	An older or used confirmation link.	Use the newest email, or sign in.
“This recovery link is invalid or expired. Request a new link and use the latest email.”	An older or used password reset link.	Request a new link and use the newest email.
“Please wait a minute before requesting another email.”	You asked for another email too soon.	Wait a minute, then request again.
“Your account is unavailable. Suspended accounts cannot continue; otherwise try again shortly.”	Your account could not be read.	Try again shortly.

Plan and billing

Message	What it means	What to do
“Waiting for verified payment confirmation…”	You returned from Stripe Checkout and the App is waiting for Stripe to confirm the payment. Returning from Checkout does not activate access on its own.	Wait. The App checks for up to 30 seconds.
“Payment confirmation is taking longer than expected.”	Stripe has not confirmed the payment yet.	Press Check subscription status, or Resume Checkout if you did not finish paying.
“Checkout could not be opened. Your subscription has not been activated. Retry or manage your existing billing.”	Stripe Checkout did not open, and no subscription started.	Try again, or manage your existing billing.
“Subscription plans are temporarily unavailable. Please try again later.”	The plan could not be loaded.	Try again later.
“Billing could not be opened. Please try again.”	Stripe’s billing portal did not open.	Press the button again.
“New scans and page work require an active subscription”	Settings → Billing: there is no active subscription. “Your saved scans and history remain available.”	See Your subscription.
“Repair billing to resume new operations.”	A payment failed or the subscription is past due.	Press Billing or Manage billing and update the subscription in Stripe.
“No active billing period. Check your plan in Billing.”	Settings → Usage: there is no current billing period to count against.	Open Settings → Billing.

Sites

Message	What it means	What to do
“Enter a public website, not a private or local address.”	The address is private, local or has no public domain.	Enter the site’s public address.
“Enter a public HTTP or HTTPS website without credentials.”	The address could not be read as a public web address.	Enter an address such as https://example.com, without a user name or password in it.
“example.com is already in your workspace.”	The site is already one of yours.	Nothing. Open it from the site switcher.
“Site management is unavailable. Try again.”	The change did not go through.	Try again.
“If this is the first successful scan of this site in your billing period, it counts toward your 10 sites.”	A note on the scan form, not an error.	See Sites.
“A slot is held while a scan finishes. If one doesn’t clear, contact us.”	Settings → Usage: a scan is still running and holds a site slot.	Wait for the scan to finish. If the slot stays held, write to the address in the Billing, Cancellation & Refund Policy.

Loading a screen

A screen that cannot load shows “We couldn’t load” and what it was loading, with the attempt number, then one of these lines. Press Retry after fixing the cause.

Line	What it means	What to do
“Your session has expired. Sign in again.”	You were signed out.	Sign in again.
“This site is no longer available in your workspace.”	The site was removed, or the link is to a site that isn’t yours.	Restore it in Settings → Sites, or choose another site.
“Querywright’s database did not answer in time. Nothing was changed.”	A temporary problem on Querywright’s side.	Press Retry in a moment.
“The request did not reach Querywright; check your connection.”	Your browser could not reach Querywright.	Check your internet connection, then Retry.

Two related messages: “We couldn’t load your usage. Refresh to try again.” in Settings → Usage, and “Couldn’t be read” in a column on All sites. Refresh the page.

Evidence labels that look like errors

Label	What it means	What to do
“The check failed. Try again.”	A search demand measurement did not complete. No demand figure was recorded.	Ask your AI to try again. It asks first if that uses allowance.
“Search data is unavailable right now. Try again later.”	The search data source was unavailable.	Try again later.
“Google Ads reports 0. That’s their count, not proof nobody searches it.”	A measured zero, not an error.	See Measured zero vs no data.
“No data from Google Ads for this search”	Google Ads returned nothing for the search. It is not a zero.	See Measured zero vs no data.
“Search Console isn’t connected”	A page’s Google index line: no Search Console property is chosen for the site.	See Connect Google Search Console.
“Google hasn’t been asked about this page yet”	No index report has been requested for the page.	Ask your AI whether Google has indexed the page.
“Couldn’t be read right now”	The stored report could not be read this time.	Refresh the page.

Google connections and imports

Message	Where to look
“Google connection was not completed. Try connecting again.”	Google sign-in and property connections
“Accessible properties could not be loaded. Reconnect Google if authorization expired.”	Google sign-in and property connections
“Needs reconnection”	Google sign-in and property connections
“Import needs attention”	Imports, backfills and incomplete periods
“Import is delayed”	Imports, backfills and incomplete periods
“Partial coverage”	Imports, backfills and incomplete periods

Connected AI

Message	What it means	What to do
“This connection request is invalid or expired. Start again from your AI host.”	The connection link was already used or timed out.	Start the connection again from Claude or ChatGPT. See Connector problems.
“This AI could not be disconnected. Try again.”	The disconnect did not go through. The AI may still have access.	Press Disconnect again.
“No AI connected yet.”	No AI can use your account.	See AI connections.

Deleting your account

Message	What it means	What to do
“Password confirmation failed or your session expired. Sign in and try your current password.”	The password did not match, or you were signed out.	Sign in again and enter your current password.
“Deletion could not begin. Your account has not been reported as deleted. Please try again.”	Nothing was deleted.	Try again.
“Your access has ended. We’re still finishing. Click Continue to stop billing and complete deletion.”	Deletion has started and access has ended.	Press Continue deletion and keep the page open until you see “Account deleted”. Trying again is safe.
“Cleanup could not be confirmed. Your account remains closed to product access. Please retry.”	Deletion is not finished yet.	Press Continue deletion again.
“We couldn’t confirm your deletion status. Don’t assume it’s finished yet. Try again shortly.”	The App could not read the deletion’s progress.	Try again shortly, or sign in and open Deletion status.

Messages your AI passes on

Your AI relays these from Querywright. Each stops the action until you do what it says.

Message	What it means	What to do
“Your researched-site allowance for the current billing period is used up.”	All 10 site slots are used this period.	Scan a site already scanned this period, or wait for the next period. See Allowances.
“This operation requires an active entitlement. Manage billing in Querywright Settings.”	No active subscription.	Open Settings → Billing. See Your subscription.
“Restore this site to your workspace in Querywright Settings → Sites before starting new work.”	The site was removed.	Press Restore to workspace in Settings → Sites.
“No site with this origin is registered to your Querywright workspace.”	The address is not one of your sites. www and http versions are different sites.	Add that exact address in Settings → Sites. See Sites.
“Tracking is limited to 10 active sites per customer.”	Rank tracking already covers 10 sites.	See Allowances.
“Querywright’s daily safety limit for this kind of acquisition is reached; try again tomorrow (UTC). No provider contact was made and no unit was used.”	A daily limit across Querywright, not your allowance.	Try again the next day.
“Querywright’s database did not answer in time. Nothing was changed.”	A temporary problem on Querywright’s side.	Ask your AI to retry in a moment.